DF Capital receives Feefo’s coveted Exceptional Service Badge 2023
15 February 2023
DF Capital is delighted to announce that it has received the Feefo Exceptional Service badge, for the service it provides to its savings customers.
As one of the most exclusive accolades in customer services, it is an independent seal of excellence that recognises businesses which have shown particular excellence in key customer review areas.
As one of only 32 businesses in the UK to be crowned with the Exceptional Service badge, the bank has been recognised for its “consistent service performance, customer interaction and engagement”.
To win an Exceptional Service badge, all businesses must have:
- Met the criteria to win a Trusted Service Award in 2023
- Achieved the highest average review score in their industry or achieved the largest review score increase over the last three-year period
- Achieved the highest review reply rate in their industry
- Achieved the highest review response rate in their industry
In addition to receiving the Exceptional Service badge, DF Capital has also been awarded the Feefo Gold Trust Service Award for the second year running.
Feefo established the Trusted Service Awards in 2014 to recognise brands that use the platform to collect verified reviews and receive exceptional feedback from their customers. The awards are unique because they truly reflect a business’s dedication to providing outstanding customer service by analysing feedback from real customers.
Carl D’Ammassa, CEO, DF Capital commented: “We’re very proud to receive both an Exceptional Service badge and the Gold Trust Service Award from Feefo this year for the work we do with our savings customers. It’s an honour to be recognised as one of the very best in our sector. We do everything we can to go the extra mile and our main priority is to ensure our savings customers are satisfied with everything we offer – from our products to the way we deal with them. A massive thank you goes to everyone at DF Capital who has worked so hard and helped us achieve this accolade.”
Congratulating DF Capital, Tony Wheble, CEO at Feefo, said: “This year has been a difficult one for so many businesses. I’m delighted to recognise thousands of our customers who have overcome various challenges to provide such high levels of customer service and satisfaction.
“The Trusted Service Awards have always been about recognising companies that go way beyond the norm in customer service and in turn receive great feedback from delighted customers.
“A particular congratulations to DF Capital for winning an Exceptional Service badge, by going above and beyond and proving themselves to be the best in their category. They should be proud of this achievement, and I look forward to seeing them continue to achieve next year and beyond.”
